Contact Gigi for support.
A real person from our family, ready to help. Reach us whichever way is easiest for you.
Hi, I'm Gigi.
I'm Grandpa Bob's daughter and Russ' sister. You may also know me as Aunt Gigi (Ian's aunt). I'm here to help you, and I've put answers to the most common questions just below.
If you can't find what you need here, or you just want to talk to a real person, call me at 1-866-875-1255. Most times I can take your call. If I'm on the phone with another customer, leave a message with a number to reach you and I'll call you back.
Thanks for visiting our family's website. Hope to hear from you soon.
Answers to common questions
Orders
Has my order shipped, and how do I track it?
We pack and ship orders the same or next business day. You will receive a shipment confirmation email when your order ships, and your tracking information within 24 to 48 hours after that. Please check your spam or junk folder if you do not see our email. Once tracking is available you can follow your order and turn on text updates. Most orders arrive within 2 to 5 business days, depending on where you live. If it has been more than 5 business days and you are concerned, call us at 1-866-875-1255 or email support@optihealthstore.com.
How do I change quantities or cancel an item?
Call us at 1-866-875-1255 or email support@optihealthstore.com. Because most orders ship the same or next business day, please reach out as soon as you can and we will do our best to catch it before it leaves.
My order never arrived, or something is missing.
We are sorry, and we will make it right. Reach out to Gigi and we will trace the package or ship any missing item. You will not be left sorting it out alone.
Shipping & Returns
When will my order ship, and what does shipping cost?
We pack and ship orders the same or next business day. Shipping is free on US orders over $49 and Canadian orders over $100. Otherwise, a flat rate is shown clearly at checkout before you pay.
What is your return policy?
Our 365-day empty bottle guarantee. Use the whole bottle, and if it is not for you, call or email within a year of your order and we will make it right with a refund or replacement.
I received the wrong product.
Call us and we will ship the correct product right away, and cover return shipping on the item sent by mistake. No cost to you.
International Shipping
Do you ship to my country, and how long does it take?
We ship to many countries via USPS Express, which usually takes about 7 to 14 business days depending on your country and its customs process. Your tracking number is emailed within 24 hours of shipment, with detailed transit and customs-clearance updates.
What are the international shipping charges?
Rates depend on what is in your cart and are shown in US dollars at checkout. The rate covers base shipping only. It does not include customs duties or taxes.
Will I owe customs duties or taxes?
You may. As the importer of record, you are responsible for any import taxes, customs duties, or fees your country charges. These are separate from shipping and are billed to you directly by your local customs office. Rules vary widely, so please check with your local customs office before ordering. If you refuse to pay a duty or tax and the carrier bills us, we will re-charge you for that amount, and unpaid charges may affect future orders.
Can you ship dietary supplements to my country?
Each country sets its own rules for importing dietary supplements. Because we cannot track every country’s laws, please confirm your local customs rules before ordering. It is your responsibility to know what is allowed. We always ship discreetly for your privacy.
How is my international package labeled?
We declare the full value of your order (minus shipping) on the label and list the contents as "Nutritional Supplements for Personal Use." Please enter your full shipping address and phone number in English, since the carrier may need to reach you about delivery.
Pricing & Billing
When will my card be charged?
Your card is charged once, at the time you place the order. We do not store your full card number, and we never bill you again unless you place a new order.
Do I have to pay sales tax?
Sales tax is applied only where required by law, and the exact amount is shown at checkout before you confirm. There are no hidden fees added afterward.
I have a question about a charge, or need a receipt.
Call or email and we will walk through any charge line by line and send you a copy of your receipt or invoice the same day.
When will a refund appear on my account?
Once we receive your returned item, credits usually take 7 to 10 business days to appear on your account, depending on your bank. We will email you when your refund has been processed.
My Account
Do I need an account to order?
No. You can check out as a guest. An account simply makes reordering and tracking easier, and lets you see your order history and OptiLife rewards.
I forgot my password.
Use the "forgot password" link on the login page and we will email you a reset, or just call us and we will help you back in.
How do I update my address or details?
Log in and edit your account, or call us and we will update your shipping address, email, or phone for you.
Or send us a note
Prefer to write? Fill this out and Gigi will get back to you within one business day.