International and Domestic Shipping
US & CANADA SHIPPING FEE:
All orders totaling more than $100 will ship free of charge to the US and Canada.
INTERNATIONAL SHIPPING FEE:
Depending on what is in your shopping cart, the rate will be different. The rate is shown in US Currency only and is displayed during checkout. The shipping fee reflects the base shipping charge and do not include customs duties and taxes. Refusal or failure to pay your local duty or tax may affect your ability to place orders with us in the future.
AFTER PLACING YOUR ORDER
Your tracking number will be sent to you via e-mail within 24 hours after your order shipped. You will have access to all of the information regarding the status of your package including detailed tracking and transit updates. The tracking information will also inform you of up to date information regarding customs clearance.
Import Taxes: We ask that you please be aware of local custom and importation laws. You may have to pay import taxes, customs duty, or any additional charges that may come with custom clearance in your country. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from the OptiHealth Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We can not possibly keep up with all the laws in every country. It is your responsibility to know what is legal and what is not. We will always ship discreetly for your privacy.
We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. For custom information, visit the U.S. Department of Commerce Trade Information Center.
Our international shipping prices reflect the base shipping charge not including customs duties, taxes. If you refuse to pay your local duty or tax and the carrier bills OptiHealth Store for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeapordize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering.
Declaration of Value and Contents:
Please note that we declare the full value (minus the shipping charge) of your order on the shipping label. Also, we label the contents as "Nutritional Supplements for Personal Use".
Your Shipping Address and Phone Number:
Please make sure your shipping address and your phone number is full and complete and in English. The phone number may be used by Fedex or USPS to contact you, in case they have problems delivering your order.
International orders are shipped via USPS Express which can take approximately 7-14 business days for delivery. Transit times can also depend on the customs agency and rules in your country.